Vacancy Detail

Requirements:

• Experience in documenting processes
• Exceptional ability to provide technical support and resolve queries.
• Exceptional interpersonal and communication skills.
• Experience in handling customer query (customer relationship)
• Communication Skills
• IT Technical Knowledge
• Drafting Skills
• Client Support
• Ability to handle pressure

Responsibilities:

• Consulting with IT managers and other departments as required.
• Providing IT assistance to staff and customers.
• Training end-users on hardware functionality and software programs.
• Resolving logged errors in a timely manner.
• Monitoring hardware, software, and system performance metrics.
• Drafting emails.
• Maintaining Customer Relationship.
• Documenting processes and performing diagnostic tests.
• Keeping track of technological advancements and trends in IT support.